Support

Welcome to Dumare Support.

Dumare is currently in public testing. If you have questions about your account, watching content, your Taste Profile, community features, or technical issues, you can find guidance below or contact our support team.

Account & Sign-In

Dumare currently supports sign-in through third-party accounts:

Apple
Google
Facebook

Because Dumare uses third-party sign-in, there is no separate Dumare password to create or reset.

You can update certain profile information in the app, including your username, profile photo, phone number, and country.

Your email address is associated with your third-party sign-in account and cannot currently be changed directly within Dumare.

Watching on Dumare

Dumare is currently in public testing, and content may be available free of charge during this period.

In the future, some content or features may require payment. Any changes to pricing or access will be communicated to users through in-app notices, our website, or other official Dumare communications before they take effect.

Content availability may vary by country or region due to licensing and distribution rights.

If a title is not available in your location, Dumare will indicate that playback is currently unsupported in your region.

Playback Issues

Video Buffering or Slow Playback

Playback quality can vary depending on your internet connection, location, device, and the availability of content delivery services in your region.

If playback is slow or frequently buffering, please try:

Checking your internet connection
Switching between Wi-Fi and mobile data
Closing and reopening the Dumare app
Restarting your device
Trying again later if the issue appears to be network-related

If the problem continues, contact Dumare Support and include your device type, country or region, app version, and the title you were trying to watch.

Subtitles

Where subtitles are available, you can manually turn them on or off using the subtitle controls in the video player.

Subtitle availability may vary by title.

Casting to a TV or Projector

Dumare may support casting or screen sharing to compatible TVs, projectors, and other devices.

Availability and performance depend on your phone, receiving device, operating system, network connection, and the casting technology supported by your devices.

If casting is unavailable, please check that both devices support compatible casting or screen-sharing features and are connected as required by the device manufacturer.

Taste Profile

Your Taste Profile is designed to reflect the kinds of stories and movies you enjoy.

Dumare develops your Taste Profile based on your preferences and activity over time. Once there is enough information to meaningfully understand your taste, your Taste Profile may be generated automatically.

As your activity on Dumare grows, you may have the option to regenerate your Taste Profile. When the regenerate option becomes available, you can generate an updated Taste Profile based on your latest activity and preferences.

After regeneration, you can choose to save the new Taste Profile or continue using your existing one.

Your Taste Profile may continue to evolve as you watch, like, and interact with more movies on Dumare.

Community

Dumare’s community features are currently being tested and may continue to evolve during the public testing period.

Depending on the features available to you, you may be able to:

Share text and image posts
Comment on community posts
Share your Taste Profile
Share taste-match results with others
Follow other users and accounts
Discover content shared through your network

Your community feed may include content from accounts you follow, people followed by accounts you follow, and content surfaced by Dumare.

Dumare may also highlight or broadcast content from official Dumare accounts, celebrities, creators, or other selected accounts.

Because these features are still being tested, availability and functionality may change as we improve the experience.

Supported Platforms

Dumare is available across:

iPhone
Android
Web

Features and availability may differ slightly across platforms during the public testing period.

Delete Your Account

You can delete your Dumare account directly from within the app.

Deleting your account may remove access to your profile, preferences, Taste Profile, activity, community content, and other information associated with your account, subject to any information Dumare may be required or permitted to retain.

For privacy-related questions, please refer to our Privacy Policy.

Contact Dumare Support

If you need help, contact us at:

support@dumare.me

When reporting a technical issue, please include as much relevant information as possible, such as:

The device you are using
Your operating system
Your Dumare app version
Your country or region
The movie or feature involved
A short description of the issue
Screenshots, if helpful

We aim to respond within 14 business days.

Privacy

For information about how Dumare collects, uses, and protects personal information, please read our Privacy Policy.